The products and services offered by Mobile networks in Nigeria are far from perfect, it is therefore expected that consumers will need help more often than necessary.
When to contact service provider customer care: There are problems we cannot fix remotely and refer users to original equipment manufacturer (OEM) or service provider.
Contrary to popular belief, you can contact customer care centers when you don’t have problems that needs fixing or questions to ask. Calls to show appreciation for bonus airtime or data received, stable network etc are also accepted.
Listed below are the various contact information and channels service providers in Nigeria have made available for users who need support. Calling customer care requires a lot of patience, Sometimes people prefer tweeting – clearly stating the problem in detail and including the phone number so they can investigate and fix.
The third option of Serving yourself via a Self Help portal is relatively new and not widely used yet but works great for retrieving lost sim and review account charges.
SEE NUMBERS BELOW
MTN Nigeria Customer Care
Customer care Number – 180 | Calling from a Different network 080310180 | International 23480310180
Self Service – 181
MTN Web Self Service and Live chat unavailable at the moment.
Airtel Nigeria Customer Care
Customer care Number – 111
Airtel Nigeria Online Self-care portal: http://selfcare.ng.airtel.com/
Glo Nigeria Customer Care
Glo Customer care Number – 121 or 200
Glo Email: email@example.com
Etisalat Nigeria Customer Care
Customer care Number for Etisalat users 200 –
Call Etisalat customer care from other networks – local 0809-0000200, International 234-809-0000200
Glo Email: firstname.lastname@example.org